Privacy Policy

Effective Date: November 13, 2024

Welcome to ICStop!

This Privacy Policy (“Policy”) applies to personal data collected through our products, related websites, other online services, and your use of all services of icstop.com as a user and other services which include a link to this Policy (e.g., customer support) (collectively, the "Services"). This Policy also summarizes when and how your personal data is collected, used, safeguarded, and disclosed in connection with your use of the Services. It also describes your rights and available choices regarding your personal data.

Data Controller: ICStop Limited ("we", “us”, or “our”) is the controller (or similar term under applicable laws) of any information processed in connection with this Policy.

It is our policy to comply with applicable data protection laws. By using our Services and providing us with information, you consent to the storing, transferring, and processing of your information in the manner described in this Policy.

I. What personal data we collect

Account Registration
When you register an account with ICStop, we need to collect your IP address, username, email address, and a password to complete the account registration. ICStop maintains your username, email address, and password (in an encrypted format) inside our secure environment and only uses your information to welcome you back upon your return and personalize your experience on our Services.
Viewing and Browsing Products
In order to provide you with browsing history, search history, shopping cart, or order product display services, we will collect your browsing information, search history, shopping cart add products, and order history.
Order and Delivery
When you place an order, we need to collect the order details, your email, shipping address, and billing address (including consignee name, phone number, precise address, postal code, company name, and tax/vat number) to ensure correct delivery of goods.
Payment
If you pay for any products and services via our website, we will need to collect your identifiable and payment information. The exact personal data collected and used will vary depending on the payment method. It may include information such as: your passport and birthday (specific shipping method), name, card number (not collected, passed to third-party payment providers via interface), credit card expiry date, security code, billing address, mobile phone number, and email address. Once you finish, you should send us the bank slip (including the ICStop order number).
Return and Refund
When you follow the customer service communication to request a return, you should send the ICStop order number, product pictures and labels, and a detailed description of the problem within 30 days of sending the parcel. If your package did not arrive successfully and is confirmed to have been lost in transit, ICStop will refund you. We will need to collect your email address or phone number to contact you conveniently.
Research, analysis, and development activities
We, or authorized third parties, automatically collect certain information from you when you use the Services to conduct research, analysis, and development activities (including, but not limited to, data analysis, surveys, product and Services development, and/or profiling), to analyze how you use our Services, to improve our Services or products and/or to enhance your customer experience, even if you do not have an account.

II. Cookies and other similar technologies

Cookies are small text files that are stored on your device (computer, tablet, phone, or similar device) by us to ensure that the Service’s normal operation and your convenient access to it. Cookies usually contain identifiers, site names, and some numbers and characters. Our websites, online services, interactive applications, email, and other services may use Cookies and other similar technologies.

We and our partners use Cookies or similar tracking technologies to better understand the use on your device, to understand how often you use the Service, events that occur within the website, cumulative usage, performance data, in order to improve your browsing experience. We and our partners may also use Cookies or similar tracking technologies to ensure marketing information you see online is more relevant to you and your interests, to deliver advertisements and communications relevant to your interests.

III. Legal Basis And How We Use Your personal data

We may only use your information when we have justifications (each called a "legal basis") under data protection law. To process your information as described in this Privacy Policy, we rely on the following legal basis which involve contractual necessity, legitimate interests, consent, compliance with applicable laws and regulations.

Contractual necessity
- To administer your account and provide our services to you;
- To process your orders and deliver the products and services that you have ordered;
- To understand, diagnose, troubleshoot, and fix issues with the Services;
- To communicate with you in relation to ICStop Services and fulfill your requests via different channels (e.g., by phone, email, chat);
- To detect and prevent fraud, including fraudulent payments and fraudulent use of the Services;
Legitimate interests
- To improve the Services and develop new features;
- To conduct research, analysis, and development activities;
- To conduct customer surveys;
- To send you advertisements about products, services, offers, promotions, and events we believe may be of interest to you;
- To comply with a legal obligation to which we might be subject to, for example, we will process your device and usage information to comply with the legal obligation of ensuring appropriate security.
Consent
If you choose to provide us with information that may be considered “special” or “sensitive” in certain jurisdictions, you’re consenting to our processing of that information in accordance with this Privacy Policy.
Compliance with applicable laws and regulations
- To comply with legal requirements;
- To assist law enforcement.

IV. How We Share Your personal data

Sharing with your consent:
After obtaining your consent, we will share your authorized personal data with third parties designated by you.
Sharing under statutory circumstances:
We may share your personal data in accordance with laws/regulations, litigation resolution requirements, or legal requirements of administrative and judicial authorities.
Sharing with our affiliates:
In order to provide you with timely service, your personal data may be shared with our affiliated companies. We will only share your information within our affiliated companies for legitimate and explicit purposes, and only share the information necessary to provide the Services.
Sharing with business partners:
We may share the necessary personal data with authorized third-party partners (including technical service providers, data storage service providers, after-sales service providers, marketing promotion service providers, third-party SDK service providers, etc.) for the performance of certain features or to provide you with better service and a better user experience.
Data transferring for a merger, acquisition or other related transaction:
In the event of a merger, acquisition, bankruptcy liquidation, asset transfer, or other related transaction, if a personal data transfer is involved, we will require the new entity or organization holding your personal data to continue to be bound by this Privacy Policy.

V. Cross-Border Data Transfers

Currently, ICStop will store your personal data on a server located in Frankfurt, Germany.

For the purposes described in this Policy, and to the extent permitted by applicable local laws and regulations and with your authorized consent, we may transfer your personal data to the resources or servers for storage or processing, we may also transfer your personal data to our affiliates and third-party service providers, and your data may therefore also be transmitted to other countries or regions.

VI. Your Rights

Privacy laws applicable in your country may give you the following rights:

Right to be informed: what personal data an organization is processing and why (we provide this information to you in this Privacy Policy).
Right of access: you can request a copy of your data.
Right of rectification: if the data held is inaccurate, you have the right to have it corrected.
Right to erasure: you have the right to have your data deleted in certain circumstances.
Right to restrict processing: in limited circumstances, you have the right to request that processing is stopped but the data retained.
Right to data portability: you can request a copy of certain data in a machine-readable form that can be transferred to another provider.
Right to object: in certain circumstances (including where data is processed on the basis of legitimate interests or for the purposes of marketing) you may object to that processing.
Rights related to automated decision-making including profiling: there are several rights in this area where processing carried out on a solely automated basis results in a decision which has legal or significant effects for the individual.

VII. Protection of Personal Information

ICStop takes the security of your personal data very seriously. We protect all data generated by and provided to us by our users from being stolen, compromised, or used in violation with this policy. We ensure that users’ information is only used for providing service for users.

VIII. Your Choices & Controls

You have the right to access, correct and transfer your data, limit its processing, object to its processing, or withdraw your consent at any time without affecting the lawfulness of processing that was already performed on the basis of consent prior to its withdrawal (if the processing is consent-based).

IX. Third Party Tracking and Online Advertising

We use Google Analytics and Bing Analytics to recognize you and link the devices you use when you visit icstop.com, log in to your account on our service, or otherwise engage with us.

X. Children's Privacy

Our products, websites, and services are aimed at adults. We do not knowingly collect any information about or market to children, who are under the age of 13 or the equivalent age as specified by law in your jurisdiction.

XI. Retention

We keep your personal data only as long as we are either required or permitted to by law or as relevant for the purposes for which it was collected.

XII. Changes to this Policy

We update this Policy in our discretion at any time by posting the amended version here or by providing such notice about or obtaining consent to changes as may be required by applicable law.