Once we receive your payment, we start processing your order. It usually takes 1-3 business days before shipment.

The package will be shipped after all items are prepared. Please refer to the lead time in your quotation before making payment.

Once your package is picked up by the courier, you will receive an email with tracking information. You can also log into your account to track it via the “Order History” page.

The total order weight is shown only on the packing list, which reflects the actual gross weight measured with an electronic scale.

You will receive a shipping notification email with the packing list attached after shipment.

Shipping fees are calculated based on three factors: weight + shipping method + destination.

FCA (Freight Prepaid) or EXW (Freight Collect).

All fees charged by the destination country’s government/customs, including but not limited to: duties, taxes, and surcharges collected by couriers.

We are not responsible for any additional fees incurred after the shipment is dispatched.